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Privacy Policy

Last Updated: 12/5/2025

1. Introduction

This Privacy Policy explains how Community Communications, Inc. (“we,” “us,” or “our”) collects, uses, stores, and protects information when businesses use our marketing and communication platform and any related applications or integrations (the “Services”).

Our platform allows businesses to connect third-party accounts such as Facebook, Instagram, TikTok, Amazon SES, and Twilio to manage their own marketing content, communication, and scheduling.

By using the Services, you agree to the practices described in this Policy.

2. Information We Collect

We collect information only as needed to operate the Services and to allow businesses to publish content to their own connected accounts.

A. Information You Provide to Us

  • Business account information (name, email, phone number, business details)
  • Login credentials for our platform (never for third-party platforms)
  • Campaign and content data you create in our system (e.g., posts, scheduled messages, uploaded media, email templates)

B. Information Collected Through Third-Party Integrations

When a business connects a third-party service (e.g., Facebook, Instagram, TikTok), we receive:

  • OAuth authorization tokens
  • Expiration times and token refresh information
  • Business account IDs, Page IDs, or Ad account IDs
  • Permissions granted (scopes)
  • Media/content uploaded for posting
  • Status information returned by APIs (delivery status, errors, metrics where applicable)

We do not collect passwords for any third-party platform.

C. Automatically Collected Information

  • Device and browser information
  • IP address
  • Logs related to system usage
  • Session data
  • Performance, error, and diagnostic data

D. Information from Communication Providers (Email/SMS)

If you connect email or messaging services (Amazon SES, Twilio):

  • Email addresses and phone numbers of recipients
  • Message metadata (timestamps, delivery status, bounce/complaint reports)
  • We do not sell or share contact lists with third parties.

3. How We Use Information

We use collected information to:

  • Authenticate your connected accounts
  • Create and publish content you authorize
  • Schedule and manage posts, emails, and SMS messages
  • Refresh OAuth tokens to maintain functionality
  • Provide analytics and reporting
  • Improve platform performance
  • Prevent misuse, abuse, fraud, or unauthorized access
  • Comply with platform requirements, legal obligations, and policy enforcement

We only access or use connected-account data to perform the actions you explicitly authorize within the platform.

4. How We Share Information

We may share information only in these situations:

A. With Third-Party Service Providers

To provide the Services, including:

  • Meta (Facebook/Instagram)
  • TikTok
  • Reddit
  • X
  • Hosting, storage, analytics, and security providers

B. With Your Connected Platforms

We share only the data required to publish the posts, messages, or media you choose to send.

C. For Legal Compliance

If required by law, regulation, or a valid legal request.

D. Business Transfers

If the company is acquired or merged, data may be transferred as part of the transaction.

We do not sell personal information.

5. Data Storage & Security

We implement industry-standard safeguards to protect stored information, including:

  • Encryption of OAuth tokens
  • Role-based access controls
  • Secure storage for uploaded media
  • Strict internal access limitations

While we strive to protect all data, no method of transmission or storage is fully secure.

6. Your Rights and Choices

Depending on your location, you may:

  • Access, update, or delete your account
  • Disconnect third-party platforms at any time
  • Request deletion of stored OAuth tokens or media
  • Manage permissions granted to our platform through each third-party provider’s settings

Disconnecting an integration immediately stops our ability to access or publish content to that platform.

7. Children's Privacy

Our Services are intended for businesses and are not for individuals under 13 or the minimum age in their region. We do not knowingly collect personal information from children.

8. International Data Transfers

Data may be processed or stored in countries other than your own. We comply with applicable data protection laws when transferring data internationally.

9. Changes to This Privacy Policy

We may update this Policy periodically. The “Last Updated” date will reflect the most recent version. Material changes may be communicated via email or in-platform notifications.

10. Contact Us

For questions about this Privacy Policy or our data practices, you may contact us at:

Email: admin@communitycomm.com
Address: 61 Pleasant Street, Newburyport, MA 01950

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